IMPORTANT NOTICE ABOUT ECC SERVICES DURING CORONAVIRUS PERIOD
ECC has considered the current health concerns and the importance of protecting both carers, cared for persons and our staff and have decided to take the following temporary action.
Carers on Enfield Carers Register have already been informed by text, phone, email and on Monday 16th March 2020, more detailed postal information was also sent to them together with advice on emergency planning along with some information on the coronavirus and helpful links.
No visitors, phone and email contact only
From Monday 16th March 2020 and until further notice, our Centre will not receive visitors. Our staff will continue to be at work and they will be available to talk with carers by phone and email only, until further notice.
We will not be providing home visits during this time but our staff will be available Monday -Friday from 9am-5pm on our normal number 020 8366 3677. They will be able to offer practically the same support and advice over the phone that they would have given carers face to face. Our attendance at external meetings will be dependent on staff availability and meetings that would have taken place at the Centre will be via tele-conferencing.
Our regular activities such as monthly support groups will still take place but will now be by conference call with video or voice-only, whichever you prefer. This will mean that many carers can all all hear and see the speaker and each other (if on video). We have now published the information to join meetings online and also just by voice telephone. You will need wifi for the video call or a telephone call will not cost carers more than a regular call to the Carers Centre for the duration of the meeting. See our easy guide to using Zoom.
Carers wishing to join a support group can check the Newsletter or the Events on the ECC website for details or you call the Centre to book and we can help you through the process.
Unfortunately, Yoga, Bingo and our Carers’ Coffee Mornings will be cancelled until further notice.
Carers Assessments, counselling sessions, legal information and benefit appointments will also only take place by phone. If carers already had an appointment booked for one of these activities, they will receive a call at the time that their appointment was booked.
Carers will need to ensure they have any documents they need to discuss or have been told to bring to their appointment, ready and near the phone.
Blue Badge, Taxicard, Dial-a-Ride
It may be difficult to help carers with Blue Badge, Taxicard or Dial-a-Ride online applications by phone, but if carers are fairly confident with computers and want a staff member to guide them through by phone, we may still be able to help.
We appreciate that the above changes may be somewhat inconvenient and for this, we apologise. However, we are committed to supporting carers in the safest, most practical way we can during this challenging time.
Keep up to date
Read our April – June Carers Voice Newsletter and Enfield Council’s response to the Coronavirus crisis.