Safe and Connected/Telecare  is a twenty four-hour emergency service run by the Enfield Council that helps people live independently and safely in their own homes.

How it works

A connection to Safe and Connected is created using your telephone line. You will also be given a pendant or other sensor device, depending on your needs. When you press your pendant, it sends an alarm to Safe and Connected where staff will call you to check what the problem is. If necessary they will send a response officer to your home so you get the help you need as soon as possible.

When an alert is sent to Safe and Connected, trained staff will know who and where you are and what response is needed. Even if they can’t hear you via the speech unit, they will still be able to act on your call in response to emergency alarms.

Safe and Connected services

There are three different types of service:

  • Safe Alert – staff will let one of your nominated contacts know to visit you at home (£4.95 per week)
  • Safe Response – alerts a Safe and Connected officer to come out to you in an emergency, regardless of the time, day or night. Lifting equipment is available to help if you fall (£7.00 per week)
  • Safe & In Touch – includes all the benefits of Safe Response, plus a daily welfare check and regular keep in-touch call from Safe and Connected staff (£9.25 per week)

All customers pay a weekly charge, which will differ depending on what service you need. It may cost less than 1 pound a day if you choose the basic service.

Enfield Carers Centre occasionally hosts presentations and demonstrations of the Telecare equipment, with Safe and Connected.

Safe and Connected is a 24 hour service providing round the clock support to people who may feel vulnerable. You can find out more by watching this short film.